SERVICE LEVEL AGREEMENT

Uptime

We always strive for 100% server uptime and on a week to week basis this is achieved very often. We will always work hard to keep the servers available and performing to their highest standard.

Money Back Guarantee

We are happy to provide a full, 'no questions asked' refund of all monies paid by you within 30 days of ordering if you are not happy. Please note however that part 3.1 of our terms and conditions set out a couple of restrictions on this.

Customer Support

We will always provide the best support possible using methods such as support email, forums, online helpdesk and FAQ archives. We guarantee that all support queries will be answered within 24 hours although the vast majority of support requests are currently answered within an hour.

Data Protection

We agree never to sell, make public, or distribute your details that we keep with your account records. This information is for internal use and will never leave the company.

Credit Card Security

All online purchases are carried out by a third party payment processor with the highest security in place. We never have access to your sensitive payment details and we do not store it in any way, shape or form. Our payments are currently handled by Google Checkout or PayPal

No Hidden Costs

We guarantee to charge you the price that you see on the website for our hosting packages with absolutely nothing added. There are no setup fees, admin fees, or other hidden costs that will be added at the latest stage or ordering.